FlashRack Terms of Service
Version 1.0
Effective date: October 21, 2026
These Terms of Service (“Terms”) govern use of the FlashRack website, applications, and services (“Platform”). The Platform is operated by Adam Dunn, doing business as Lucent Marketing (“FlashRack,” “we,” “us,” or “our”). By creating an account or using the Platform, you agree to these Terms and acknowledge our Privacy Policy. If you do not agree, do not use the Platform.
1. FlashRack's Role
FlashRack is a marketplace that helps people seeking tattoos (“Collectors”) discover artwork, communicate with independent tattoo artists (“Artists”), and arrange and pay for appointments. FlashRack does not perform tattoos, operate participating studios, employ Artists, or supervise tattoo procedures. The tattoo service is provided by the Artist, not FlashRack. A booking creates an arrangement between the Collector and the Artist, subject to the Platform's booking and payment rules.
2. Eligibility and Accounts
You must be at least 18 years old to create an account or book an appointment. You agree to provide accurate information, keep your credentials secure, and use your account only as authorized. You are responsible for activity under your account except to the extent caused by FlashRack's own acts or omissions. We may restrict accounts for suspected fraud, unlawful conduct, safety risks, or violations of these Terms, subject to applicable law.
3. Artist Responsibilities
Artists are independent service providers. Each Artist is responsible for maintaining all licenses, permits, registrations, training, and insurance required for their services and studio; complying with applicable health, sanitation, and age-verification requirements; determining whether a procedure is appropriate for a client; and providing safe, lawful tattoo services and aftercare guidance. Artists must accurately describe their work, prices, availability, studio location, and professional qualifications. FlashRack does not independently certify every Artist's credentials or guarantee their work or studio conditions.
4. Artwork and One-Time Flash
Artists retain ownership of their original artwork and must have the rights needed to post it. Artists grant FlashRack a nonexclusive, worldwide, royalty-free license to store, display, reproduce, adapt for formatting, and promote submitted content as reasonably necessary to operate and market the Platform. This license ends when content is removed, except where retention or prior authorized uses are reasonably necessary for transactions, legal obligations, or disputes.
Collectors may view and save artwork through the Platform but may not copy, resell, redistribute, or commercially use it without permission. Paying for a tattoo appointment does not, by itself, transfer copyright in the design.
A listing designated “One-Time” permits only one active booking through FlashRack at a time. If that booking is cancelled and refunded, the design may become available again. “One-Time” does not represent an independent guarantee that no similar design exists elsewhere or transfer intellectual property ownership.
5. Custom Requests and Private Offers
Collectors may submit custom artwork requests, and Artists may respond with private offers. A request is not a commitment by an Artist to accept the work. Custom offers ordinarily expire seven days after they are sent, unless a different expiration is expressly shown. An offer becomes a confirmed booking only after the required appointment selection and successful checkout. Custom requests, offers, and associated artwork are intended for the participating users, subject to authorized Platform administration, service providers, legal obligations, and security needs. Artwork ownership remains with the rights holder unless the parties separately agree otherwise.
6. Booking Confirmation and Appointment Details
A booking is confirmed only after successful payment and confirmation by the Platform. A temporary checkout hold is not a confirmed appointment. Check the appointment date, time, Artist, and other details carefully. Appointment times are associated with the studio's local timezone. FlashRack records the studio address and timezone associated with the booking so later profile edits do not silently change those booking details. Artists must communicate any proposed relocation or other material appointment change to affected Collectors.
7. Prices, Fees, and Payment Processing
The total charge is displayed before checkout. FlashRack uses Stripe to process payments and facilitate transfers to Artists through Stripe Connect. For booking payments, FlashRack retains a 10% marketplace fee and allocates 90% to the Artist, subject to refunds, reversals, disputes, and other adjustments. FlashRack does not charge a marketplace commission on tips. Artists are responsible for reviewing and complying with applicable Stripe connected-account agreements and for their own tax obligations. Any required tax reporting may be handled by Stripe or other responsible parties as applicable; FlashRack does not provide tax advice.
8. Cancellations and Refunds
Collector cancellation at least 72 hours before the appointment: If the Collector cancels at least 72 hours before the scheduled appointment start, the booking payment is fully refundable. An eligible refund is initiated through the original payment method. The time for the credit to appear depends on the payment provider and financial institution.
Collector cancellation less than 72 hours before the appointment: If the Collector cancels less than 72 hours before the scheduled appointment start, the booking is nonrefundable. The full booking payment is retained under the cancellation policy, and the Artist's applicable earnings remain subject to the Platform's standard release rules and any holds or adjustments.
Artist cancellation: If the Artist cancels a confirmed appointment, the Collector receives a full refund of the booking payment regardless of when the cancellation occurs.
The cancellation time is determined by when the cancellation is successfully recorded by the Platform, measured against the scheduled appointment start. These rules do not override any non-waivable refund or consumer rights under applicable law. Approved refunds may take additional time to appear in the Collector's account.
9. Rescheduling and No-Shows
FlashRack does not currently provide automated rescheduling of confirmed bookings. Artists and Collectors may discuss proposed changes through Platform messaging, but a message or informal agreement does not automatically change the confirmed appointment, payment, or cancellation deadline. Do not assume an appointment has been rescheduled unless the change is formally reflected in the booking or otherwise resolved through an authorized support process.
A Collector who does not attend a confirmed appointment is not automatically entitled to a refund. Artists may report a Collector no-show, and Collectors may report an Artist no-show, through the available issue-reporting process. An Artist no-show is not treated as a completed tattoo service merely because the appointment time passed. Any payment resolution is subject to the applicable reporting and review process and mandatory law.
10. Appointment Issues and Payment Holds
Eligible appointment issues may be submitted through the Platform beginning at the scheduled appointment end and ending 24 hours later. A timely report can place the Artist's earnings on hold while the issue is reviewed. If no eligible issue or other hold prevents release, Artist earnings ordinarily become eligible for transfer 24 hours after the scheduled appointment end. Reporting deadlines govern this Platform process and do not extinguish rights that cannot legally be waived. FlashRack may review relevant booking records, messages, payment information, and information supplied by both parties; outcomes are not guaranteed in advance.
11. Artist Earnings and Stripe Transfers
FlashRack ordinarily initiates eligible transfers to the Artist's Stripe connected account after the 24-hour post-appointment period, subject to unresolved issue reports, payment disputes, refunds, transfer reversals, account restrictions, fraud concerns, and other lawful holds. Transfers to a Stripe connected account are distinct from deposits into the Artist's bank account; Stripe and financial institutions determine bank payout timing. Refunds and chargebacks may result in adjustments or reversals of previously transferred amounts. FlashRack's payment arrangements are not represented as a licensed escrow, trust, or deposit service.
12. Tips and Reviews
Eligible Collectors may submit one review per booking, beginning at the scheduled appointment start and ending 14 days after the scheduled appointment end. Submitted reviews cannot currently be edited or deleted by Collectors through the Platform. Reviews must reflect genuine experiences; manipulation, impersonation, threats, and fraudulent submissions are prohibited.
Eligible collectors may leave a tip beginning at the scheduled appointment start time and continuing until 14 days after the scheduled appointment ends. Tips are processed separately from booking payments. FlashRack does not retain a marketplace commission on tips, although payment processing and transfer availability remain subject to Stripe and applicable restrictions.
13. Acceptable Use
You may not use FlashRack to infringe intellectual property rights; post deceptive or unlawful content; impersonate others; harass, threaten, or discriminate unlawfully; manipulate ratings, bookings, or payments; bypass security controls; or facilitate unlawful or unsafe services. We may remove content or restrict access when reasonably necessary to protect the Platform, users, or legal compliance.
14. Privacy and Communications
Our Privacy Policy describes how we handle personal information. FlashRack may send necessary transactional, security, booking, cancellation, and appointment communications. Artists' full studio addresses are not shown through public location discovery but become available to the participating Collector following booking confirmation. Users should not share another person's private booking information without authorization.
15. Account Closure
To request account closure or eligible data deletion, contact support@flashrack.app. The account-settings deletion control is not currently a functioning self-service deletion mechanism. We may retain information where reasonably necessary for financial records, disputes, security, tax reporting, or legal compliance, subject to applicable law.
16. Tattoo Risks and Independent Services
Tattooing involves permanent bodily alteration and risks that may include pain, infection, allergic reactions, scarring, and dissatisfaction with the result. Collectors should discuss procedure suitability, health concerns, informed consent, and aftercare directly with the Artist and appropriate healthcare professionals. Artists, not FlashRack, provide tattoo services and make professional decisions about whether to proceed. Nothing in these Terms releases an Artist from duties imposed by law or excludes FlashRack's own liability where exclusion is prohibited.
17. Platform Availability and Liability
We work to maintain a reliable Platform but do not guarantee uninterrupted access, the availability of particular listings, or the outcome of an independent Artist's services. To the extent permitted by applicable law, FlashRack is not liable for indirect, incidental, special, or consequential damages arising from Platform use. This provision does not limit remedies or liability that cannot lawfully be limited, including applicable consumer protections.
18. Changes to These Terms
We may update these Terms as the Platform changes. We will post an updated version and effective date and provide additional notice or obtain renewed consent where required by law. We will not fabricate acceptance of updated terms by existing users.
19. Governing Law
These Terms are governed by the laws of Indiana, except where mandatory laws require otherwise. This provision does not impose arbitration or waive a user's right to bring a claim in court.
20. Contact
Adam Dunn, doing business as Lucent Marketing
6970 E. State Road 46
Bloomington, IN 47401
support@flashrack.app